All of our prices are available on our Services page. Simply fill out the form and a price will automatically be generated for you. Please reach out with any questions!

For the convenience of our customers and office staff, we only accept payment via card.

Don’t worry, your card is NOT charged until after your cleaning is complete and you’re 100% satisfied.

Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant.

If you are not completely satisfied with your service, let us know within 24 hours and we’ll send a cleaner back to your home to touch up any overlooked areas. If you’re still not satisfied once the re-clean is completed, we’ll issue a refund.

Important: All hourly service re-cleanings will be charged out our hourly rate.

We service the Lynchburg area. If you're outside our radius (approximately 30 miles), please contact us directly and we will consider depending on the job.

You can fill out our online booking form on our Book With Us page, contact us via our message form on our Contact Us page or give us a call at .434.515.0557.

Absolutely not! Providing cleaning equipment for your cleaning service is like bringing beans to Starbucks. However, if you have a specific product(s) you’d like used, simply let us know, leave them on your kitchen counter and we’ll apply them for you.

Once your booking is confirmed, you have a reserved spot on our calendar, which our team(s) financially depend on.

You can cancel or reschedule at any time 48 hours prior to your scheduled cleaning. When a booking is cancelled or rescheduled, for any reason, within the 48 hour window there will be a $50 fee.

If our team travels to your property and are unable to access or complete the cleaning, for any reason, then you will be charged 50% of your scheduled service.

Yes! This allows to start with a perfectly clean slate and maintain it for you.

There is one exception. If your home has been professionally cleaned within the last month, then you can skip the initial deep cleaning

Yes! They are. We discovered that employees do better with our extensive training since the short-term rental cleanings must meet specific requirements. Once properly trained to maintain a STR, our cleaners are capable of tackling any other clean with ease.

Our trusted cleaning professionals go through a rigorous multi-step vetting process that continues beyond the day they join our cleaning family. From the initial phone screen to customer feedback monitoring, we ensure that each cleaning professional is experienced , reliable, and friendly.

Not everyone is perfect 😘 so we carry insurance to protect your precious items from any harm.

That’s a loaded question, but here’s the cliff notes:

Deep Cleaning: Charged by the hour, extremely detailed, heavy lifting, needs elbow grease, completed first for every new customer.

Standard Cleaning: Charged by the size of the home, maintenance cleaning, light lifting, follows the initial deep cleaning on a weekly, bi-weekly, or monthly recurring schedule.

For more details check out our Services page.

Our pros follow a comprehensive checklist for every recurring cleaning. You can review the detailed checklists on our Services page.

You have 24 hours, after your cleaning, to contact us with any missed item(s) on our recurring checklist. Our team will return ASAP and re-clean the item(s) missed at no additional cost.

At Turn & Burn, we believe in quality and consistency. For recurring cleanings, you’ll get the same professional(s). If there’s ever a schedule conflict, then we’ll let you know and you can make the decision if you’d like for us to send an equally awesome team member or reschedule for another time.

Absolutely! At any point if you are unhappy with your cleaning team or team member, then you can request to be paired with a different cleaner.

Our hourly rate is $35 per labor hour and covers more than simply “the labor.”

It covers gas, cleaning supplies, wear and tear on cleaning equipment, general liability insurance, labor, and more boring business stuff that keeps our doors open.

One hour of labor performed by one cleaning professional. It’s just a fancy way of saying, “per cleaner, per hour.”

Here’s an example:

Molly and Sally cleaned your home from 12:00PM – 3:00PM. So it took them 6 labor hours to complete your cleaning. Or if only Sally worked and it took her from 12:00PM – 6:00PM, then in both examples 6 labor hours of work was completed.

The size and scope of your hourly cleaning may vary.

You can restrict your cleaning to a certain time budget and prioritize your cleaning to certain rooms.

OR, if you’d like your entire home cleaned to our high standards, then our pros know what to do and will work efficiently with your budget in mind.

Remember to take a look at our Services page to ensure our expectations are in alignment.

If you are on a budget (like me), you can still get a ton of value from our services. Set a time limit and let us know your priorities.

While we cannot guarantee that the entire cleaning will be completed, our professionals will work hard to clean as much as they can in the timeframe you’ve established.

Disclaimer: We cannot guarantee that your entire home will be cleaned if you set a time limit.

Since our hourly services are charged by the amount of time our team spend cleaning your property, instead of items on a checklist, any re-clean requests will be charged at our hourly rate.

If you place a time cap on your cleaning, we recommend that you also provide a detailed list of rooms that you’d like cleaned.

Since home conditions vary drastically, we cannot guarantee all those items will be completed in the time you cap your cleaning.

It all depends on the current condition of your home. A good rule of thumb is that it typically takes our professionals 1 labor hour per 250 sq. ft. of cleaning area.

So if your home is 2,500 sq. ft., then we’d recommend 10 labor hours to complete your cleaning.

Use this simple equation to determine the number of estimated labor hours for your home: Sq. Ft. ➗ 250

All of our prices are available on our Services page.

For the convenience of our customers and office staff, we only accept payment via card.

Don’t worry, your card is NOT charged until after your cleaning is complete and you’re 100% satisfied.

Your private information safety is of the utmost importance to us. We don’t mess around when it comes to security. That’s why we use Stripe – SSL-encrypted and level 1 PCL compliant.

If you are not completely satisfied with your service, let us know within 24-hours and we’ll send your cleaner back to your home, for free, to touch up any overlooked areas. If you are still not satisfied once the re-clean is completed, we will issue a refund.